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April 25, 2018

Security is a hot issue these days. Not a day goes by when we don't hear about a new breach, a new scandal, a new data issue, from Cambridge Analytica scraping Facebook accounts without user consent, the Kent and Medway NHS Trust, with improper data access by an employ...

April 6, 2018

Certain activities are best left to specialists. IT is one of them. It is the right move for most companies as it allows the organisation to focus on what they really want to do.

Take security for instance. A major issue in this day and age when computers are in almost...

March 22, 2018

Photo by Martin on Unsplash

A lot has been written about cyber security these days, and it is a very complex issue, but there are small steps you could take to improve your security quite dramatically.

There is a phrase going around that says that companies are divi...

March 20, 2018

In chatting with someone the other day ago about a client, we were discussing UX on web, mobile platforms, etc.

Many people still think there is a disconnect between web and their customers, as if their website is a multi dimensional advert they must have, but that it s...

March 12, 2018

I've been thinking for a while what makes a good customer service good.

One of the key issues that we need to realise when we offer someone our support for any problem, is that the issue to be resolved is usually a blocker for something else. If someone's email is not w...

February 1, 2018

I've been saying for a while that the hard deadline for GDPR is the 25th May 2018, and a lot of businesses are already making some moves towards full compliance by that date, but according to a few  websites that posted about this during January 2018, more than half of...

January 22, 2018

There is a lot going on in tech right now. The introduction of cloud was a game changer a few years ago, but it's not the only option available to you. Some of the options listed below will also have their cloud option, so they are not mutually exclusive, but price is...

January 8, 2018

One of the biggest challenges for small to medium organisations that run their own IT is to figure out if the cost of their tech infrastructure and services is appropriate for their current operations.

This usually involves figuring out if the infrastructure, costs asid...

November 15, 2017

One of the biggest topics of the upcoming GDPR tend to be the new fines that the GDPR will bring.

Fines will go up in two tiers, the lower level will include fines of up to €10 million or 2% of the organisation's global turnover, and the upper level, with fines of up to...

November 7, 2017

 As your business grows to operate internationally, or if you are already operating internationally, you must establish the lead supervisory authority and document this. 


Article 4(23) of the GDPR defines "Cross-Border processing" as:

  • "Processing of personal da...

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